Customer Service

METHOD OF PAYMENT: We accept MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.

ORDER NOTIFICATION: Customers receive an email order acknowledgement as well as a shipping notification.

CONTACT INFORMATION: If you need to contact us for any reason, please call (877) 684-7643.  We are available Monday-Friday 8AM-5PM EST.  Or email us at and you will receive a reply within 48 hours.   

Orders take 7 business days (Monday-Friday) to ship or Pick Up from our Warehouse.  During the Christmas holiday's orders may take an additional day prior to shipping. 

If you selected Pick up, you must wait until you get an email notification stating your order is ready to be picked up.
Orders can be picked up at 7200 Industrial Row Rd - Mason OH - 45040. This is our production facility. It's not glamorous, and there isn't a retail space to purchase more shirts from. Please go around back to the back dock and tell the staff you are here to pick up your Cincy Shirts order. 

If your shirt does not fit or you are not happy with the garment you ordered, you may return it to: CincyShirts Returns 7200 Industrial Row Rd Mason OH 45040

Simply include a note in the order that indicates the size you would like to exchange it for.